Kontaktformular
How long does it take to receive a response after reaching out?
+We usually respond within 24 to 48 business hours, depending on the time and channel used. For urgent requests, WhatsApp is the fastest.
Which communication channels can I use?
+You can contact us via email at contact@glowima.com or on WhatsApp at +1809 377 00 77. Phone calls are also accepted during business hours.
What are your hours of availability?
+Our team is available Monday through Friday, from 9:00 AM to 8:00 PM (Dominican Republic Time - GMT-4). Outside these hours, feel free to leave us a message and we’ll reply as soon as possible.
Can I call you directly?
+We currently do not offer direct phone calls, in order to provide faster and more organized support to all our clients.
For the best experience, please contact us via WhatsApp at +1809 377 00 77 or by email at contact@glowima.com.
Our team is very responsive and will make sure you get the help you need quickly.
Can I write in my own language?
+Of course! Our team is able to communicate in English, French, Spanish, and Portuguese. Just message us in the language you’re most comfortable with.
Who will answer my message?
+At TrainingHoop, you speak to real people. A dedicated member of our team will read and respond to your message with care, kindness, and personalized support.
